Carvana is a popular online used car dealer known for delivering vehicles directly to consumers nationwide. Many of its customers finance their car purchases through Carvana’s in-house financing, managed by Bridgecrest Acceptance Corporation. For customers with a Carvana auto loan, paying your bill is simple, secure, and convenient through multiple channels including online portals, phone payments, and mail.
https://www.carvana.com/payments/make-payment/
https://www.carvana.com/help/payment-and-financing
Login Process
- To manage your Carvana loan payments online, use the Bridgecrest payment portal where your loan is serviced.
- Visit Bridgecrest’s official site to log in or create an account using your loan account number and personal information.
- Reset passwords or recover login credentials directly on the Bridgecrest portal.
- Once logged in, you can view your payment schedule, recent payments, and upcoming dues.
Pay as Guest
- For one-time payments without logging in, use the guest payment option on the Bridgecrest payment website.
- Enter your loan account number, last name, and payment details to complete a secure one-time payment.
- This option is ideal if you prefer not to register or need to make a quick payment.
How to Pay Online
- Use the Bridgecrest online portal to make payments by ACH bank transfer, credit card, or debit card.
- After logging in, select the amount you want to pay—full balance, minimum, or custom amount.
- Schedule a one-time payment or set up automatic monthly payments.
- Receive immediate confirmation and an emailed receipt.
- Update payment methods, review payment history, and manage account settings within the portal.
Pay by Phone
- Call Bridgecrest customer service at 800-967-8526 to make payments or get assistance.
- Phone support is available during business hours with representatives to guide you through payment options.
- Have your account number and payment method ready for a quick transaction.
- Phone agents can also help with billing questions, payment arrangements, and account inquiries.
Pay by Mail
- Mail checks or money orders with your account number to Bridgecrest’s payment address provided on your billing statement.
- Allow several business days for processing.
- Always include your account number with mailed payments for proper crediting.
Pay in Person
- Bridgecrest does not have physical payment locations; all payments should be made online, by phone, or mail.
- If you need in-person assistance, contact customer service for alternative arrangements.
Address and Contact Information
- Bridgecrest Acceptance Corporation
- Phone: 800-967-8526
- Payment Portal: https://www2.bridgecrest.com/make-a-payment
- Online Help: Visit the Bridgecrest website for additional resources and contact forms
Operating Hours
- Online portal available 24/7 for secure bill pay and account management.
- Phone support generally available Monday–Friday, 8am–8pm local time.
- Mailed payments are processed during regular business days.
Common Issues with Bill Pay and Troubleshooting
- Account access problems: Use password recovery tools or contact support if you cannot log in.
- Missing account number: Refer to your loan documents or contact customer service for assistance.
- Payment posting delays: Online and phone payments are immediate; mailed payments may take several days.
- Billing disputes or questions: Review your statement online and contact customer service promptly for resolution.
- System outages: If you experience technical issues, try again later or use alternate payment methods.
Payment Plans, Financial Assistance, or Auto Loan Support
- Payment plans: Bridgecrest offers flexible payment plans to help manage your loan balance. Contact customer service to discuss options.
- Financial hardship: If you are struggling to make payments, discuss hardship programs with a representative.
- Early payoff: Request a payoff quote and instructions for early repayment through the portal or by phone.
- Autopay enrollment: Set up automatic payments to avoid missed deadlines and potential late fees.
- Loan servicing questions: For any issues related to your loan, contact Bridgecrest directly as Carvana does not service ongoing loan accounts.
Carvana and Bridgecrest prioritize customer convenience and security in bill pay. Their robust online and phone payment systems, combined with responsive customer service, make managing your auto loan fast, safe, and straightforward. For the fastest service, use the Bridgecrest portal for secure bill pay and account management. If you need personalized assistance, payment arrangements, or have billing questions, contact Bridgecrest customer service for comprehensive support.
