Travelers is a leading national insurance company, providing a broad array of insurance products including auto, home, renters, and business insurance. Renowned for its customer-focused approach, Travelers offers secure, accessible, and flexible payment solutions—making it easy for policyholders to pay bills online, by phone, by mail, or in person at local agent offices. Whether you need a one-time payment, recurring automatic deductions, or special payment arrangements, Travelers delivers reliable service and support.
https://www.travelers.com/pay-your-bill
https://personal.travelers.com/pay-your-bill
Login Process
- Register for an account on the Travelers website using your policy number and email.
- Log in with your username and password to access your policy details, billing history, and payment preferences.
- Password recovery is available online if you forget your login credentials.
- Business customers can access the MyTravelers for Business portal for similar account management features.
Pay as Guest
- One-time payments can be made without logging in by entering your policy number and billing ZIP code.
- Express Pay is available for business insurance, allowing quick payments without account creation.
- Ideal for occasional payments or those who prefer not to set up an account.
How to Pay Online
- Log in to your account to view current balances, upcoming payment due dates, and previous payment history.
- Select your payment method: electronic check (ACH), debit card, or credit card.
- Make a single payment or schedule recurring payments for uninterrupted coverage.
- Set up AutoPay for automatic, on-time payments—some credit card recurring payments may require a signed form.
- Immediately receive confirmation and, if you provide an email, an electronic receipt.
- Update payment methods and billing preferences at any time.
Pay by Phone
- Call Travelers’ payment line at the number on your billing statement for automated assistance available 24/7.
- Speak with a representative during business hours for additional support.
- Prepare your policy number and payment details for a fast transaction.
- Phone payments post to your account the next business day.
Pay by Mail
- Mail your check or money order to the address listed on your billing statement.
- Always include your policy number on your payment for accurate posting.
- Send payments early to ensure they arrive before your due date and avoid late fees.
- For urgent mailing needs, use the overnight address provided on your statement.
Pay in Person
- Payments can be made at local Travelers agent offices or approved payment centers.
- Bring your bill and payment information for quick processing.
- Availability varies by location; contact your local office or check online for details.
Address and Contact Information
- Customer Service: 1-800-252-4633 (available 24/7 for emergencies)
- Mailing Address: Listed on your billing statement (e.g., P.O. Box 660307, Dallas, TX 75266-0307 for personal insurance)
- Billing Inquiries: 1-866-522-1338 (Monday–Friday, 8am–9pm ET; Saturday, 8:30am–6:30pm ET)
- Auto Claims Hotline: 1-800-252-4633
- Business Insurance Billing: 1-800-252-2268 (Monday–Friday, 8am–8pm ET)
- Online Payment Portal: Travelers Pay Your Bill
- Personal Insurance Portal: Personal Travelers Pay Your Bill
Operating Hours
- Online Payment and Account Access: 24/7
- Phone Support: 24/7 for emergencies and claims; billing inquiries during extended business hours, including weekends
- Local Agent Offices: Hours vary by location—contact your local office for specifics
Common Issues and Troubleshooting
- Trouble logging in? Use the online recovery tool or call technical support: 1-877-754-0481 (Monday–Friday, 8am–8pm ET)
- Missing statements? Sign up for paperless billing via your online account or contact customer service for a duplicate.
- Payment processing issues? Confirm your bank or card details are correct; retry or use a different payment method.
- Billing disputes? Review your itemized bill online or contact customer service for clarification.
- System outages? Use the automated phone payment line or mail your payment to avoid late fees.
- Payment method changes? Update your saved payment method online or via customer service.
Payment Plans, Financial Assistance, and Support
- Multiple billing plans: Choose from monthly, quarterly, or annual premium payments.
- AutoPay enrollment: Set up recurring payments for prompt, consistent payments and possible premium discounts.
- Financial hardship: Contact customer service to discuss available payment plans or hardship programs for eligible policyholders.
- Late fees: Typically assessed 10 days after the due date—automatic payments help avoid missed deadlines.
- Military, seniors, and bundling discounts: Special offers may apply—contact your agent for details.
- Early payoff: Request a payoff quote through your account or by calling customer service.
Travelers combines robust online tools, responsive customer support, and flexible payment options to ensure a seamless bill pay experience. Whether you prefer the convenience of digital payments, the reliability of autopay, or the flexibility of installment plans, Travelers provides the resources and support you need to keep your insurance coverage current and uninterrupted. For any questions about your bill, payment options, or account management, Travelers customer service is available to assist you at every step.
