NJM Insurance Group, formerly New Jersey Manufacturers Insurance Company, is a highly respected insurer offering auto, homeowners, renters, and business policies throughout New Jersey and select neighboring states. NJM is known for its award-winning service and customer-first approach, providing a secure, easy-to-use bill pay system that allows policyholders to pay premiums online, by phone, by mail, or with financial flexibility.
https://www.njm.com/insurance/make-a-payment
https://www.njm.com/insurance/make-a-payment/payment-faqs/general-payment-faqs
Login Process
- Access the NJM online payment portal or log in through your personal or business policy account.
- First-time users can create an account using policy details found on recent statements.
- Registered users log in with their user ID and password to view balances, manage payment methods, set up automatic debits, and monitor transaction history.
- The portal is integrated with policy management—update your profile, enroll in autopay, or set reminders to prevent missed payments.
Pay as Guest
- Make a quick, one-time payment without logging in by selecting the guest payment option.
- Enter your policy number and ZIP code or follow the prompts to locate your account information.
- Guest pay is ideal for policyholders who want to pay fast or for family members making a payment on your behalf.
How to Pay Online
- Use credit card, debit card, or direct ACH withdrawal from your checking or savings account.
- Choose to pay your entire premium, make a partial payment, or set up recurring deductions for ease of budgeting.
- View upcoming premium changes, scheduled deductions, and full payment history in your account dashboard.
- Get instant confirmation and printable receipts for all successful transactions.
- Payments are processed securely using advanced encryption standards.
Pay by Phone
- Call NJM’s automated payment system at 1-800-232-6600 and dial extension 4125.
- Enter your policy number and billing account details to make a payment using credit/debit card or bank account.
- Operators are available during business hours for live assistance with billing support, payment disputes, and setup for recurring plans.
Pay by Mail
- Mail your check or money order with your payment coupon (found on your bill) to:
NJM Insurance Group
PO Box 70167
Philadelphia, PA 19176-0167 - Write your policy number or details clearly on the check to ensure correct allocation.
- Allow several business days for postal processing to prevent late fees.
Pay in Person
- In-person payments are not standard at NJM offices; however, if you work with a local agent, some may accept payments—confirm directly with your representative.
Address and Contact Information
- Main Billing Address: NJM Insurance Group, PO Box 70167, Philadelphia, PA 19176-0167
- Customer Support: 1-800-232-6600 (Personal policyholders: Mon–Fri, 7am–9pm; Sat, 8:30am–4:30pm)
- Business Insurance Support: 1-888-656-4467 (Mon–Fri, 8am–5pm)
- General Contact: Contact Us Page
- Email for Billing: [email protected]
Operating Hours
- Online payment and portal access: 24/7 for all policyholders.
- Phone lines: Mon–Fri, 7am–9pm; Saturday 8:30am–4:30pm (personal insurance).
Business insurance, Mon–Fri, 8am–5pm. - Mail processing: Standard business days; expect delays for holidays.
Common Issues with Bill Pay and Troubleshooting
- Account access problems: Use password recovery or contact support for login help.
- Posting or payment delays: Online and phone payments are generally posted the same day; mailed payments take several business days.
- Policy or billing questions: Use your agent, email, or the customer support number for clarity on debts, renewals, or plan changes.
- Disputes or charge errors: Request an itemized statement online or with a live agent to clarify discrepancies.
- System access issues: Try a different browser/device, or switch to phone/mail payment as needed.
Payment Plans, Financial Assistance, or Support
- NJM allows for flexible payment arrangements—set up autopay, pay in full, or choose installment plans.
- Discounts are available for annual pay, autopay, and paperless billing enrollment.
- Trouble affording your premium? Contact NJM support or your agent for temporary solutions—some hardship options or deferred payment plans may apply.
- If you need to combine policies for easier billing, talk to a service representative.
- Itemized bills and transaction receipts are always available for your records.
NJM’s secure bill pay system gives customers the convenience, options, and support needed to manage insurance payments confidently. Whether you prefer online, phone, or mail, you benefit from strong security, responsive service, and the flexibility to manage your policy based on your needs.
