You can pay a school bus stop‑arm (school bus camera) citation online at AlertBus.com using your citation number and license plate, or by phone at 1‑877‑504‑7080.
How to Pay Online at AlertBus.com
- Go to https://www.alertbus.com (or the exact URL on your notice).
- Enter:
- Citation/Notice Number (include any letters/dashes exactly as printed, e.g., NY‑777777).
- License Plate Number (letters and numbers only, no spaces, no state code).
- Click View Citation to see your violation details, photos, and video.
- Choose Pay Citation / Pay by Credit Card and follow the prompts to pay by Visa, Mastercard, or Discover (some jurisdictions also accept debit).
Many cities treat paying online as an admission of liability, which waives your right to a hearing for that citation.
Browser, Device, and Fee Tips
- Use Google Chrome or Mozilla Firefox; some jurisdictions say the portal won’t work in Internet Explorer or Edge.
- Several programs state that online payments cannot be made from a cell phone; use a desktop or laptop for best results.
- Credit card payments include a non‑refundable processing fee (amount varies by city).
If the site errors out or won’t load your citation, try another browser/computer before assuming it’s a billing issue.
Phone, Mail, and Lost Citation Options
- Pay by phone: Call 1‑877‑504‑7080 and follow the automated prompts; have your citation number and card ready.
- Pay by mail: Follow the instructions on your specific citation. Typically:
- Make check or money order payable to the school bus safety program or county listed.
- Mail to the P.O. Box on the notice (e.g., School Bus Safety Camera Program, PO Box in PA or MA).
- Include your citation number and plate number on the check; do not send cash.
- Lost citation: Email [email protected] or call 877‑504‑7080 to request a copy or get your citation number.
Some jurisdictions also allow payment plans (e.g., 3‑ or 5‑payment options) by mail; details are usually printed on the back of your notice.
Quick FAQs
1. What info do I need to pay online?
Your citation/notice number (with letters/dashes) and your license plate number exactly as printed (no spaces or state code).
2. Can I pay from my phone?
In many areas, no—online payment is restricted to desktop/laptop browsers, and Chrome or Firefox are recommended.
3. What cards are accepted?
Most programs list Visa, Mastercard, and Discover; some also accept debit cards; all add a small processing fee.
4. What if I need to talk to someone?
Call the AlertBus Customer Contact Center at 1‑877‑504‑7080 (typically Mon–Fri, 8 a.m.–5 p.m. local); agents can answer questions in English, Spanish, and sometimes French.
5. Does paying online waive my right to a hearing?
Usually yes—payment is treated as an admission of liability; to contest, follow the hearing instructions on your citation instead of paying.
