The Illinois Tollway’s I-PASS system is a trusted electronic tolling solution serving millions of drivers on Illinois expressways. With I-PASS, users enjoy discounted rates, seamless travel, and no cash stops. Whether you’re a daily commuter, a business traveler, or a visitor, I-PASS provides secure bill pay options—online, by plate (guest payment), via mobile app, phone, by mail, or even in person—backed by robust customer support and flexible account management.
https://agency.illinoistollway.com/paybyplate
https://getipass.com/
Login Process
- Log in to your I-PASS account at getipass.com or via the Illinois Tollway app using your username and password.
- Registered users can check balances, add funds, manage vehicles and payment methods, download receipts, and monitor real-time activity.
- Reset forgotten passwords online or call customer service for further login or access help.
- Set up Auto-Replenishment to automatically top up your balance from a linked card or bank account.
Pay as Guest (Pay By Plate)
- With Pay By Plate, guests can pay unpaid tolls online without an I-PASS login or transponder.
- Enter your plate number, travel dates, and payment method on the Pay By Plate portal within 14 days of your travel.
- Ideal for visitors, car rentals, or drivers who missed a toll—avoids fines and provides instant payment confirmation.
- Can manage multiple vehicles and payments at once on the same portal.
How to Pay Online
- Log in or use Pay By Plate/guest to pay tolls by credit card, debit card, or direct bank account transfer.
- Check toll rates before travel, view current balance, calculate unpaid tolls, and download a history of recent charges.
- Paperless e-statements and mobile alerts can be enabled for account holders.
Pay by Phone
- Call I-PASS customer service at 1-800-UC-IPASS (1-800-824-7277) for automated payment or to speak with a tollway representative.
- Pay using your account number, plate, or invoice—get live help with disputed tolls or billing questions.
- The phone system is available 24/7, with agents during standard business hours.
Pay by Mail
- Mail checks or money orders (never cash) with your account and plate details or invoice to:
Illinois Tollway—I-PASS
P.O. Box 5382
Chicago, IL 60680-5382 - For invoices, always include the reference number and allow extra days for postal delivery and posting.
Pay in Person
- Pay in person at I-PASS Customer Service Centers located at select tollway oases and partner retail locations, including Jewel-Osco stores.
- Bring your account number, license plate, or transponder for payment.
- In-person ensures instant posting and live assistance for any account or toll dispute.
Address and Contact Information
- Online Pay By Plate: https://agency.illinoistollway.com/paybyplate
- Account Management: https://getipass.com/
- Customer Service Phone: 1-800-824-7277
- Mail: Illinois Tollway—I-PASS, P.O. Box 5382, Chicago, IL 60680-5382
- Physical Locations: I-PASS centers & select retail outlets statewide
Operating Hours
- Online and app payment portals: 24/7.
- Customer service centers: Regular state business hours (see getipass.com for details).
- Phone support: 24/7 for automated system, live help on weekdays.
- Mail and in-person: Processed on business days.
Common Issues with Bill Pay and Troubleshooting
- Payment delay or missing toll? Payments are typically instant; late postings can be checked online or by phone.
- Plate errors or unpaid toll notices? Double-check your vehicle registration and enter correct info for Pay By Plate or dispute with customer support.
- Forgotten or locked account? Use online recovery tools or call support for quick reset or lookup.
- App or website technical issues? Try a different browser, clear your cache, or update the app.
Payment Plans, Financial Assistance, or Medical Debt Support
- Regular commuters can enroll in Auto-Replenish to avoid running out of funds and missing tolls.
- Unpaid toll invoices can be paid in installments—call support to discuss payment plan eligibility.
- Assisted plans available for those qualifying under the I-PASS Assist program (low-income discount).
Frequently Asked Questions (FAQs)
Q: Can I pay my Illinois tolls online without logging in?
A: Yes, use Pay By Plate to pay by license plate and travel dates within 14 days—no login required.
Q: How do I add money to my I-PASS account?
A: Log in online, use the mobile app, phone support, or visit a customer service center.
Q: How do I check my I-PASS balance?
A: Sign in to your account, use the app, or call customer support.
Q: What if I missed a toll?
A: Pay via Pay By Plate portal within 14 days to avoid fines.
Q: Can I use multiple vehicles or plates with my account?
A: Yes, manage multiple vehicles from your I-PASS dashboard or Pay By Plate portal.
I-PASS makes toll payments in Illinois fast, secure, and flexible—letting every driver handle bills and tolls with confidence and ease.
