NC Quick Pass is North Carolina’s statewide electronic toll collection program, managed by the North Carolina Turnpike Authority. It offers drivers two primary ways to pay for tolls: a prepaid NC Quick Pass account with a transponder, which provides the lowest toll rates and automatic deductions, or the Bill by Mail program for those who travel toll roads without a transponder or an associated account. NC Quick Pass aims to make toll payment convenient, secure, and cost-effective, whether you’re a daily commuter or an occasional traveler. With multiple payment methods, detailed account management, and customer support, NC Quick Pass ensures a smooth, hassle-free experience for all users.
https://www.ncquickpass.com/payment-options/
https://www.ncquickpass.com/ways-to-pay/
Login Process
- NC Quick Pass account holders can log in online to manage their account, check balances, update payment methods, and review transaction history.
- Visit the NC Quick Pass website and click on the login or account management section.
- Enter your username and password to access your account dashboard.
- Forgot your login details? Use the password recovery options provided on the login page.
- The NC Quick Pass mobile app also allows you to log in, view your account, and make payments from your smartphone.
Pay as Guest
- Guest payments are available for those who receive a toll invoice (Bill by Mail) but do not have an NC Quick Pass account.
- Go to the NC Quick Pass payment portal and select the option to pay a toll invoice without logging in.
- Enter the invoice number and license plate information as shown on your billing statement.
- Complete your payment using a credit card, debit card, or electronic check.
- Guest payments are ideal for infrequent travelers or those who prefer not to create an account.
How to Pay Online
- Account holders: Log in to your NC Quick Pass account to pay your balance, set up automatic payments, or replenish your prepaid funds.
- Bill by Mail recipients: Pay your invoice online by entering the invoice number and vehicle details. No account is required.
- Accepted payment methods: Credit card, debit card, electronic check (ACH).
- Payment confirmation: You’ll receive an on-screen confirmation and, if you provide an email address, a receipt by email.
- Mobile app: Use the NC Quick Pass app to pay tolls, manage your account, and receive notifications.
Pay by Phone
- Call NC Quick Pass customer service at 877-769-7277 to make a payment over the phone.
- Have your account number or invoice details ready for faster service.
- Phone representatives can process payments, answer questions, and assist with account issues.
- Phone support hours are Monday–Friday, 9am–5pm, and Saturday, 9am–2pm Eastern Time[web:242].
Pay by Mail
- Mail a check or money order (do not send cash) to:
NC Quick Pass
P.O. Box 100020
Atlanta, GA 30348-0020 - Include your invoice number on your payment to ensure proper credit.
- Allow several business days for mailed payments to be processed.
Pay in Person
- License Plate Agencies: Visit a participating NC License Plate Agency office to pay your toll invoice in person.
- MoneyGram: Pay your toll at any MoneyGram location (available at most CVS and Walmart stores). Bring your invoice and payment details.
- Customer Service Centers: NC Quick Pass previously operated walk-in centers, but as of January 2025, the Morrisville center is closed. Check the website for updates on in-person payment locations.
- Retail locations: Transponders and account services are available at select retailers, but toll payments are typically processed online, by phone, or by mail.
Address and Contact Information
- NC Quick Pass Customer Service: 877-769-7277
- Mailing Address: NC Quick Pass, P.O. Box 100020, Atlanta, GA 30348-0020
- Online Support: Visit the Contact Us section on the NC Quick Pass website for online inquiries.
- Main Website: https://www.ncquickpass.com
- Mobile App: Available for iOS and Android
Operating Hours
- Online payments: Available 24/7.
- Phone support: Monday–Friday, 9am–5pm; Saturday, 9am–2pm Eastern Time[web:242].
- Mailed payments: Processed during regular business days.
Common Issues with Bill Pay and Troubleshooting
- Payment processing errors: If you encounter issues paying online, double-check your invoice or account number, and ensure your payment information is correct. If the problem persists, contact customer service.
- Late or missed payments: Unpaid tolls may result in penalties, fees, and possible registration holds for your vehicle. Always pay your invoice by the due date.
- Incorrect charges: Review your transaction history or invoice for errors. Contact customer service to dispute charges or request an itemized statement.
- Account settings changes: NC Quick Pass may adjust your account’s auto-replenish settings based on your usage patterns. Monitor your account regularly and contact customer service with any concerns.
- App or website access: Use the password recovery tools if you have trouble logging in. For technical issues, contact support or try a different browser or device.
- Transponder issues: If your transponder isn’t working, contact customer service for a replacement or troubleshooting assistance.
Payment Plans, Financial Assistance, or Toll Debt Support
- Prepaid accounts: Avoid the hassle of invoices by using a prepaid NC Quick Pass account, which offers the lowest toll rates and automatic deductions.
- Payment plans: While NC Quick Pass does not offer installment plans for unpaid tolls, you can set up automatic payments or prepay your account to avoid missed deadlines.
- Financial hardship: If you are unable to pay your tolls due to financial hardship, contact customer service to discuss potential options. Each case is reviewed individually, and some payment extensions or adjustments may be available.
- Toll debt support: If you have multiple unpaid tolls, contact customer service as soon as possible to resolve your balance and avoid escalating fees or registration holds.
- Toll disputes: If you believe a toll was charged in error, you can dispute the charge via the contact form on the NC Quick Pass website or by calling customer service. Always include documentation and specific details about the disputed charge.
NC Quick Pass offers flexible, secure, and easy-to-use payment options for North Carolina’s toll roads. By keeping your account in good standing, you’ll enjoy lower toll rates, automatic payments, and peace of mind on every trip. For the fastest and most reliable service, create an NC Quick Pass account and manage your payments online. If you have questions or need assistance, NC Quick Pass customer service is available by phone or online to help resolve any issue quickly and efficiently.
