NC Quick Pass is North Carolina’s official electronic toll collection program operating on key expressways and managed lanes including the Triangle Expressway (NC 540), Monroe Expressway (US 74), I-77 Express Lanes, and I-485 Express Lanes. Drivers without an active NC Quick Pass account or transponder receive toll invoices by mail at double the discounted rate. These invoices must be paid promptly to avoid late fees, penalties, or registration holds with the North Carolina DMV.
You can pay your NC Quick Pass toll invoice directly through the official Pay Invoice portal at https://secure.ncquickpass.com/#/Pay/PayUnpaidInvoiceAmount where you search using your invoice number or license plate for instant guest payment.
Understanding Your NC Quick Pass Toll Invoice
NC Quick Pass sends invoices by mail (or email if you opted in) to the address on file with the North Carolina DMV. Invoice tolls are charged at double the standard NC Quick Pass rate. Unpaid balances can result in additional fees and penalties. The system also supports electronic toll collection for out-of-state plates through video tolling. Paying your invoice promptly keeps your driving record clear and prevents escalation to collections or DMV actions.
Step-by-Step: Paying Your Invoice Online (Guest Pay Option)
The fastest and most convenient method is the official online portal—no NC Quick Pass account required.
- Visit https://secure.ncquickpass.com/#/Pay/PayUnpaidInvoiceAmount.
- Search by invoice number or license plate number.
- Review the displayed toll amount and any applicable fees.
- Complete payment using a credit or debit card.
Payments post immediately and generate a printable confirmation receipt. This guest-pay process is designed for occasional travelers and out-of-state drivers. The NC Quick Pass mobile app also supports the same quick invoice payment flow.
Paying by Phone
Call customer service to pay your toll invoice over the phone with a credit or debit card.
Phone: 877-769-7277
Hours: Monday–Friday 9:00 a.m. to 5:00 p.m. | Saturday 9:00 a.m. to 2:00 p.m.
Have your invoice number and license plate ready. Phone payments are processed in real time with immediate confirmation.
Paying In Person at Customer Service Centers
For face-to-face service, visit an NC Quick Pass Customer Service Center. Staff can process payments, answer questions, assist with account setup, and handle disputes.
Charlotte Customer Service Center 8015 W. W.T. Harris Blvd., Charlotte, NC 28216
Monroe Customer Service Center 3034 Winston Ave., Monroe, NC 28110
Hours (both locations): Monday–Friday 9:00 a.m. to 5:00 p.m. | Saturday 9:00 a.m. to 2:00 p.m.
Accepted payment methods include cash, credit, or debit cards. Bring your invoice and a valid photo ID. Additional in-person payment options are available at participating License Plate Agencies and MoneyGram locations statewide—use the official locator on ncquickpass.com for the nearest site.
Paying by Mail
Mail payments are accepted using a check or money order.
Mailing Address: NC Quick Pass P.O. Box 100020 Atlanta, GA 30348-0020
Do not send cash. Include your invoice number clearly on the payment. Allow 7–10 business days for processing. For a receipt, enclose a self-addressed stamped envelope.
Setting Up an NC Quick Pass Account to Avoid Future Invoices
Opening an NC Quick Pass account eliminates mailed invoices and provides up to 50% savings on all North Carolina tolls. Sign up online at https://www.ncquickpass.com/, through the NC Quick Pass app, by phone, or in person at a Customer Service Center or participating License Plate Agency. Account holders enjoy prepaid automatic replenishment, real-time balance monitoring, multi-vehicle management, and transponder options including the popular sticker tag.
Important Contact Information
Customer Service Phone: 877-769-7277 Fax: 919-388-3279 Hours: Monday–Friday 9:00 a.m. to 5:00 p.m. | Saturday 9:00 a.m. to 2:00 p.m.
Customer service representatives can locate your invoice, process payments by phone, or guide you through disputes during business hours.
Tips to Avoid Toll Scams
NC Quick Pass only sends legitimate text messages from the number 696277. Never click links or provide payment information from unsolicited messages claiming you owe tolls. Legitimate notices arrive by U.S. mail only. Always navigate directly to https://secure.ncquickpass.com/#/Pay/PayUnpaidInvoiceAmount or https://www.ncquickpass.com/ using your browser. Report suspicious contacts to your carrier or the FTC.
Frequently Asked Questions
Do I need an NC Quick Pass account to pay an invoice? No. Full guest pay is available online using only your invoice number or license plate.
What is the difference between account rates and invoice rates? Invoice tolls are charged at double the NC Quick Pass account rate, representing up to a 50% savings for account holders.
Can I pay my invoice with the NC Quick Pass app? Yes. The free app supports invoice payments for users without an account.
How long do I have to pay before penalties apply? Pay promptly to avoid late fees and potential DMV registration holds. Exact deadlines appear on your mailed invoice.
What payment methods are accepted? Credit/debit cards (online, phone, in-person), cash (in-person only), check or money order (mail), and MoneyGram.
Does my NC Quick Pass transponder work on other states’ toll roads? Yes. NC Quick Pass is interoperable with compatible systems in many southeastern states.
How do I know if my payment has been received? Online and app payments generate instant confirmation. Mailed payments are processed upon receipt.
