TxTag is Texas’ state-managed electronic toll collection system, making driving on Texas toll roads hassle-free. Serving both daily commuters and out-of-state visitors, TxTag enables simple, secure bill pay online, by phone, by mail, and in person—with pay as guest options for quick, no-login payments. TxTag also provides robust billing support, payment plan flexibility, and dedicated customer service for all toll users.
https://www.mobilityauthority.com/pay-your-toll/
https://www.txdot.gov/discover/toll-roads-managed-lanes/paying-tolls.html
Login Process
- Log in to your TxTag account on the official portal to manage toll usage, add funds, view itemized statements, or update vehicle information.
- Login requires your account number or email and a password or PIN—registration is available for new users.
- Members can set up AutoPay for recurring balance replenishments and receive notifications for toll activity and low balances.
Pay as Guest
- Pay as guest options allow travelers to pay toll bills without logging in—for example, when settling a one-time ZipCash or Pay By Mail invoice.
- Enter your invoice number or license plate/zip code combo to locate the toll charge for fast payment.
- A printable or digital receipt is provided upon payment, making this ideal for visitors or when helping others with toll charges.
How to Pay Online
- Pay bills securely online by credit card, debit card, or ACH (direct transfer from a checking/savings account).
- View and download itemized bills and receipts anytime for record keeping.
- Set up automatic payments to avoid missed due dates and late fees.
- Pay as guest or logged-in user—TxTag accommodates both for convenience and speed.
Pay by Phone
- Pay by phone through TxTag’s customer service number at 888-468-9824.
- Use the automated attendant for 24/7 payments; live support is available during business hours for assistance and payment troubleshooting.
- Have your account number, license plate, or invoice on hand for faster processing.
Pay by Mail
- Send checks or money orders with your remittance slip to:
TxTag
P.O. Box 650749
Dallas, TX 75265-0749 - Always include your TxTag account or invoice number to ensure quick, accurate posting.
- Mailed payments may take up to ten days to process.
Pay in Person
- Pay in person at TxTag Customer Service Centers (main at 12719 Burnet Rd, Austin, TX 78727) or participating locations listed on the TxDOT website.
- Present your bill or account info; pay by cash, card, or check at the counter and receive a printed receipt.
Address and Contact Information
- Customer Service: 888-468-9824
- Payment Address: TxTag, P.O. Box 650749, Dallas, TX 75265-0749
- Main Payment Portal: https://www.mobilityauthority.com/pay-your-toll/
- Billing FAQ & Contact: https://www.txdot.gov/discover/toll-roads-managed-lanes/paying-tolls.html
- Service Center: 12719 Burnet Rd, Austin, TX 78727
Operating Hours
- Online payment portal: Available 24/7.
- Phone support: Monday–Friday, 8 a.m. to 5 p.m. CST.
- In-person service center: Typically open weekdays during business hours.
- Mail processed business days.
Common Issues with Bill Pay and Troubleshooting
- Received an invoice despite having a TxTag? Possible low balance or tag malfunction—log in and ensure your tag, plate, and payment details are up to date.
- Trouble with AutoPay or card updates? Use the portal or call support to verify and complete changes.
- Forgot your login info or can’t access the portal? Use the reset feature or call for help.
- Need to dispute a toll or charge? Contact customer service, provide invoice or account details, and request formal review.
- Unfamiliar with multiple invoices? In Austin, you may get separate bills from different agencies; pay each as directed for full coverage.
Payment Plans, Financial Assistance, or Toll Support
- Payment plan options may be available for large balances—request arrangement through the portal or by calling customer service.
- No late fees for timely payments and well-managed AutoPay.
- Frequent drivers can switch to auto-refill to avoid insufficient balance notices and payment problems.
- Rental car users should verify with agencies about toll payments, as extra charges may apply.
Frequently Asked Questions (FAQs)
Q: Can I pay my bill without logging in to TxTag?
A: Yes, use the invoice number or license plate to pay as guest online or by phone.
Q: What payment methods are accepted?
A: Credit/debit card, check, money order, ACH, and cash at walk-in centers.
Q: Is there a fee for AutoPay?
A: No additional fee for setting up automatic account replenishments.
Q: What happens if I forget to pay my toll?
A: You’ll get an invoice by mail with added admin fees; pay promptly to avoid further penalties.
Q: Can visitors and out-of-state drivers use TxTag?
A: Yes, out-of-state vehicles can pay online, in person, or by mail with details from the license plate/toll invoice.
TxTag ensures secure, reliable toll bill payment options, comprehensive customer service, and payment support for all Texas toll road users—on the go, at home, or on vacation.
