Navigating Department of Motor Vehicle (DMV) services can be a crucial task for residents of Monroe County, New York. Understanding office locations, operating hours, and appointment procedures can save you time and reduce frustration when dealing with driver’s licenses, vehicle registrations, and other essential motor vehicle services.
Official Latest Updates
DMV Office Locations in Monroe County
Monroe County offers multiple convenient DMV service centers to meet residents’ needs:
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Henrietta DMV
- Location: Frontier Commons, 1225 Jefferson Road, Suite A26
- Hours: 8:30 AM – 4:30 PM
- Special Hours: Late Thursday until 6:30 PM
- Walk-ins and appointments accepted
-
Irondequoit DMV
- Location: Irondequoit Plaza, 525 Titus Ave, A135
- Hours: 8:30 AM – 4:30 PM
- Special Hours: Late Wednesday until 6:30 PM
- Walk-ins accepted
-
Downtown Rochester DMV
- Location: 200 E. Main St., Suite 101
- Hours: 8:30 AM – 4:30 PM
- Special Hours: Late Monday until 6:30 PM
- Walk-ins accepted
-
Greece DMV
- Location: The Mall at Greece Ridge (Entrance #2 near Ruby Gordon)
- Hours: 8:30 AM – 4:30 PM
- Special Hours:
- Late Tuesday until 6:30 PM
- Last Saturday of the month (excluding November/December): 8:30 AM – 12:30 PM
- Walk-ins and appointments accepted
Appointment Scheduling and Walk-in Services
As of June 2025, Monroe County DMV has implemented the following policies:
-
Appointments Required For:
- Permit testing
- Enhanced Driver’s License
- REAL ID applications
-
Walk-ins Welcome For:
- Most standard transactions
- General vehicle and license services
Important Service Considerations
REAL ID and License Renewals
- If you cannot find a timely REAL ID appointment, you can:
- Renew your existing license online
- Upgrade to REAL ID or Enhanced License at a later date
Online Services
The New York State DMV offers numerous online services to minimize in-person visits, including:
- License renewals
- Vehicle registration
- Address changes
- Online payments
Vision Test Requirements
For license renewals requiring vision tests:
- Monroe County DMV offices provide vision testing
- Over 6,000 approved providers statewide can conduct vision tests
- Providers include pharmacists, physicians, nurses, and eye care professionals
Contact and Additional Information
Telephone Support
- DMV Information: 518-486-9786
- 24-hour automated service available
- Live operator support during business hours
Plate Surrender
- Plate surrender bins located outside DMV branch entrances
- Available during branch operating hours
Tips for Efficient DMV Visits
- Check online services first
- Gather all required documentation
- Consider less busy times for walk-in services
- Use online appointment scheduling
- Verify specific location requirements before visiting
Navigating Rochester’s DMV services doesn’t have to be complicated. By understanding locations, hours, and available services, residents can streamline their motor vehicle-related tasks efficiently.
FAQ
Can I go to the NYS DMV without an appointment?We strongly encourage making a reservation. If an office is experiencing long wait times when you arrive, ONLY those with a reservation will be permitted to enter.
Does NY DMV work on Saturday?Office locations and directions can be found on the DMV website. Anyone who wants to visit any of these offices on Saturday should make an appointment. Saturday appointments will start to become available on March 22, and more will be added on a rolling basis through June.
What is the least busy day at the DMV?Generally, Tuesdays and Wednesdays are the least busy. Avoid holidays, weekends for offices that open on Saturdays, and the first/last days of the month, when DMV offices are usually flooded with end-of-cycle tasks.
How do I schedule a NY DMV appointment open now?
- Online Booking. You can book an NYS DMV appointment online using a computer or smartphone. …
- Phone Call Assistance. To get assistance by phone, you can call the DMV Call Center at 1-800-698-2931 or 1-518-486-9786. …
- In-Person Booking.
https://www.monroecounty.gov/dmv-offices
1225 Jefferson Road Suite A26 Rochester, NY 14623 Map/Directions Insurance Card Fax: (585) 359-0717 Hours: 8:30-4:30 Walk-Ins and Appointments: Open to Close
https://www.monroecounty.gov/dmv
Monroe County DMVs are open to all in-person transactions. Appointments are only required for all permit testing, Enhanced, and REAL IDs.
