You can pay your CarMax Auto Finance bill online at carmaxautofinance.com, in the CarMax app, by phone, by mail, or in person via Western Union or MoneyGram, with principal‑only payments handled by phone.
https://www.carmax.com/car-financing/carmax-auto-finance
Online and App Payments
1. Customer portal (carmaxautofinance.com)
- Go to the financing section from carmax.com and sign in to your CarMax Auto Finance account (this uses your MyCarMax login).
- First‑time users must create a MyCarMax account, verify their email, and then link their finance account using:
- CarMax Auto Finance account number (from your welcome letter or statement)
- Date of birth
- Last four digits of your SSN
- Once signed in you can:
- Make one‑time payments from your checking or savings account
- View your payoff amount
- See payment history and due dates
2. Recurring payments (AutoPay / scheduled)
- In your online account, select “Set Up Recurring Payment” to schedule automatic payments.
- Many accounts can be set to draft monthly, weekly, or bi‑weekly, using your bank routing and account number.
- You can edit or cancel recurring payments in the same portal.
3. CarMax mobile app
- Download the CarMax app (iOS/Android), sign in with your MyCarMax credentials, and link your Auto Finance account.
- In the app you can:
- Make one‑time payments
- See your payoff estimate and payment schedule
- Manage saved bank accounts and review statements
Phone Payments and Principal‑Only Payments
Customer Service phone number
- Call (800) 925‑3612 for CarMax Auto Finance Customer Service.
- Typical hours: Mon–Fri 8 a.m.–10 p.m. ET, Sat 9 a.m.–6 p.m. ET.
Pay by phone
- You can make a payment using:
- Checking or savings account (ACH)
- Sometimes debit/credit card, depending on current policies (confirm with the representative)
Principal‑only payments
- Principal‑only payments must be made by phone, not through the standard online portal, so they can be applied correctly to reduce your loan balance.
- When you call (800) 925‑3612, tell the representative you want to make a principal‑only payment, and confirm how it will affect your due date and interest.
Paying by Mail
- Standard remit address (often used for many accounts):CarMax Auto Finance
P.O. Box 6045
Carol Stream, IL 60197‑6045 - Always confirm the exact mailing address on your monthly statement or online account, as addresses can vary by loan or region.
- Mail a check or money order (no cash), and write your CarMax Auto Finance account number clearly on the front of the payment.
- Allow several business days for mail delivery and processing to ensure your payment arrives on or before your due date.
Western Union, MoneyGram, and Store Payments
Western Union
- You can pay at Western Union locations using:
- Company/Payee: CarMax
- State code: Georgia
MoneyGram
- At MoneyGram locations, use Receive Code 4645 when sending a payment to CarMax Auto Finance.
These options can be useful for cash payments or urgent payments; MoneyGram or Western Union may charge their own service fees and posting times can vary.
CarMax store payments
- Some CarMax store locations can accept payments on your behalf, but store associates have limited visibility into detailed finance account information.
- For any questions about how a store payment will post or to confirm receipt, it’s best to call (800) 925‑3612.
Key Contact and Account Info Needed
- CarMax Auto Finance Customer Service: (800) 925‑3612 (for payments, payoff quotes, principal‑only payments, and account questions).
- Information you’ll need to set up online/phone payments:
- CarMax Auto Finance account number
- Bank routing and account number (for ACH)
- Your date of birth and last four digits of your SSN (for registration or verification)
FAQs
How do I make payments online with CarMax Auto Finance?
You can make payments online by signing in to your MyCarMax account and linking your CarMax Auto Finance loan. After logging in on carmax.com, use your CarMax Auto Finance account number, date of birth, and last four digits of your SSN to connect your financing account. Once linked, you can make one‑time payments, set up recurring AutoPay from your checking or savings account, and view your current balance, payoff amount, and payment history all in one place.
How long do I have to pay my CarMax Auto Finance account?
The time you have to pay off your CarMax Auto Finance account depends on the loan term listed in your finance contract, typically a fixed number of months such as 36, 60, or 72 months. You must make at least the minimum monthly payment by the due date shown on your statement or in your online account to keep the loan current. CarMax Auto Finance generally allows you to pay off your loan early without prepayment penalties, so you can reduce interest charges by paying extra or paying the balance in full before the end of the term.
What is CarMax Auto Financing?
CarMax Auto Financing (through CarMax Auto Finance) is an in‑house lending program that provides used car loans for vehicles purchased from CarMax, either in‑store or online. Instead of arranging financing separately at a bank or credit union, you can apply directly with CarMax and, if approved, finance the purchase price minus your down payment and trade‑in. Your loan is then repaid in fixed monthly installments with interest, and if CarMax Auto Finance is your lender, you’ll manage payments through the CarMax Auto Finance portal, app, phone, mail, or cash payment partners like Western Union and MoneyGram.
How does CarMax pay off a car loan?
When you trade in a financed car to CarMax, they typically pay off your existing auto loan directly with your current lender as part of the transaction. CarMax first obtains an official payoff quote from your lender, then sends the payoff amount once you finalize the sale or trade‑in. If your vehicle’s trade‑in value is higher than the payoff, the difference can be used as a down payment on your next CarMax vehicle or paid to you, while if you owe more than the car is worth, you may need to pay the negative equity at signing or roll it into a new loan if you qualify and choose that option.
